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Helpful Information for Plustek products.
Before you request technical support, please check the list of Frequently Asked Questions and solutions below.
by Keyword
FAQ List
Q:
I have successfully connected my PC with the NVR and obtained the NVR IP address over Search Tool, however, I was still unable to login with the given set of IP.
Q:
After I successfully login to the NVR, the screen only shows a “red X” on the top left-hand corner of the window.
Q:
After I opened the port forwarding function , I still couldn’t use WAN IP from router to transfer to NVR .
Q:
I am unable to find the NVR device under the Search Tool program.
Q:
After I successfully added the IP camera, the live view on the browser is still black without any image.
Q:
My full day records have black and red file names . What is difference between them ?
Q:
Why my liveview lag and feel not fluent ?
Q:
When I set WAN and LAN to the same IP group with 192.168.10.1 and 192.168.10.2 , however , I can’t login to the NVR .
Q:
Why does nothing happen when I click the PTZ control buttons ?
Q:
When I use UPnP to add IP cameras , I can’t see anything in UPnP list .
Q:
I couldn’t click record botton in liveview page .
Q:
I can’t add new event in event settings .
Q:
I don’t know why the event trigger stop for a long time , but the alarm icon always flash on the title bar .
Q:
Why can’t I select restore and restart function in device management page ?
Q:
X Series - How to get smooth video footage for live viewing
Q:
X Series - Is it possible that I can send an email for system-wise notification via Gmails SMTP server?
Q:
X Series - Is it normal that some IP cameras should reboot themselves after being added or being changed of video settings?
Q:
X Series - Please make sure all cameras are booting up and properly connected with NVR before running "One-button Installer". For those cameras failed to be automatically added into the system with "One-button Installer", a user can log on the system as "admin" and manually search and add them into the system. Note: it only works in the condtion that the disk drive is not formatted yet by holding the button for more than 3 seconds and release it
Q:
X Series - I have opened a few IE windows and connect to my NVR at the same time. As a result, I found some live video footage are not showing up at times. What should I do now?
Q:
X Series - I tried to delete an ever created DDNS entity. However, it seemed not be removed at once. Why?
Q:
X Series - It happened once that connecting my NVR with EasyLink Tool, my IE window shows something like " … the page cant display …". So I close my IE window, and the search my NVR and open it up over again with IE window. Although everything works well again, I am worried about that if video footage is not being recorded during this period?
Q:
X Series - Why system log out sometimes?
Q:
X Series - Why cant I set motion detection for some cameras?
Q:
X Series - What is the maximum resolution of VGA output and is it available with local mouse function?
Q:
X Series - I cant connect to my NVR by EasyLink Tool with my PC. What should do now?
Q:
X Series - Can I use Chrome or Firefox to view video footage of my NVR?
Q:
The camera will lose video from time to time with Live viewing, how should I do now?
Q:
X Series - Internet Explorer might not be configured to download ActiveX controls for security reasons
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