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Bitte wählen Sie eine der unten aufgeführten Fragen aus, um sich selbst schnell helfen zu können. Falls Sie nicht fündig werden, kontaktieren Sie ganz einfach unseren Technischen Support und er wird sich mit einer Lösung zurückmelden.
Problem
FAQ List
Q:
I have successfully connected my PC with the NVR and obtained the NVR IP address over Search Tool, however, I was still unable to login with the given set of IP.
Q:
After I successfully login to the NVR, the screen only shows a “red X” on the top left-hand corner of the window.
Q:
After I opened the port forwarding function , I still couldn’t use WAN IP from router to transfer to NVR .
Q:
I am unable to find the NVR device under the Search Tool program.
Q:
After I successfully added the IP camera, the live view on the browser is still black without any image.
Q:
My full day records have black and red file names . What is difference between them ?
Q:
Why my liveview lag and feel not fluent ?
Q:
When I set WAN and LAN to the same IP group with 192.168.10.1 and 192.168.10.2 , however , I can’t login to the NVR .
Q:
Why does nothing happen when I click the PTZ control buttons ?
Q:
When I use UPnP to add IP cameras , I can’t see anything in UPnP list .
Q:
I couldn’t click record botton in liveview page .
Q:
I can’t add new event in event settings .
Q:
I don’t know why the event trigger stop for a long time , but the alarm icon always flash on the title bar .
Q:
Why can’t I select restore and restart function in device management page ?
Q:
X Series - How to get smooth video footage for live viewing
Q:
X Series - Is it possible that I can send an email for system-wise notification via Gmails SMTP server?
Q:
X Series - Is it normal that some IP cameras should reboot themselves after being added or being changed of video settings?
Q:
X Series - Please make sure all cameras are booting up and properly connected with NVR before running "One-button Installer". For those cameras failed to be automatically added into the system with "One-button Installer", a user can log on the system as "admin" and manually search and add them into the system. Note: it only works in the condtion that the disk drive is not formatted yet by holding the button for more than 3 seconds and release it
Q:
X Series - I have opened a few IE windows and connect to my NVR at the same time. As a result, I found some live video footage are not showing up at times. What should I do now?
Q:
X Series - I tried to delete an ever created DDNS entity. However, it seemed not be removed at once. Why?
Q:
X Series - It happened once that connecting my NVR with EasyLink Tool, my IE window shows something like " … the page cant display …". So I close my IE window, and the search my NVR and open it up over again with IE window. Although everything works well again, I am worried about that if video footage is not being recorded during this period?
Q:
X Series - Why system log out sometimes?
Q:
X Series - Why cant I set motion detection for some cameras?
Q:
X Series - What is the maximum resolution of VGA output and is it available with local mouse function?
Q:
X Series - I cant connect to my NVR by EasyLink Tool with my PC. What should do now?
Q:
X Series - Can I use Chrome or Firefox to view video footage of my NVR?
Q:
The camera will lose video from time to time with Live viewing, how should I do now?
Q:
X Series - Internet Explorer might not be configured to download ActiveX controls for security reasons
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