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Bitte wählen Sie eine der unten aufgeführten Fragen aus, um sich selbst schnell helfen zu können. Falls Sie nicht fündig werden, kontaktieren Sie ganz einfach unseren Technischen Support und er wird sich mit einer Lösung zurückmelden.
Problem
FAQ List
Q:
I have successfully connected my PC with the NVR and obtained the NVR IP address over Search Tool, however, I was still unable to login with the given set of IP.
Q:
After I successfully login to the NVR, the screen only shows a “red X” on the top left-hand corner of the window.
Q:
After I opened the port forwarding function , I still couldn’t use WAN IP from router to transfer to NVR .
Q:
I am unable to find the NVR device under the Search Tool program.
Q:
After I successfully added the IP camera, the live view on the browser is still black without any image.
Q:
My full day records have black and red file names . What is difference between them ?
Q:
Why my liveview lag and feel not fluent ?
Q:
When I set WAN and LAN to the same IP group with 192.168.10.1 and 192.168.10.2 , however , I can’t login to the NVR .
Q:
Why does nothing happen when I click the PTZ control buttons ?
Q:
When I use UPnP to add IP cameras , I can’t see anything in UPnP list .
Q:
I couldn’t click record botton in liveview page .
Q:
I can’t add new event in event settings .
Q:
I don’t know why the event trigger stop for a long time , but the alarm icon always flash on the title bar .
Q:
Why can’t I select restore and restart function in device management page ?
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