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若您无法找到符合您需求的问题与解答,我们建议您利用“技术支援”中的表格,将您的问题寄给我们,我们将尽快请专人协助您解决您的产品问题。
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常见问题列表
Q:
同時間可以多少使用者登入觀看?
Q:
可支援的瀏覽器有那些?
Q:
加IP Camera成功後,畫面過了幾分鐘還是黑色的,沒有顯示影像
Q:
當我使用search tool 找不到nvr
Q:
我將電腦連接到nvr上,透過search tool得到nvr ip位置,但使用該組ip連線nvr後,ie顯示網頁錯誤
Q:
成功進入nvr網頁後,畫面左上方出現紅色叉叉的錯誤圖案,無法使用
Q:
NVR上的Port Forwarding開啟後,無法透過router的WAN IP直接轉址到NVR
Q:
為何我的全時錄影檔中,有的檔案時段是黑色的,有的檔案是紅色的
Q:
為何我的畫面會lag,感覺不是很流暢
Q:
當我的WAN跟LAN設成192.168.10.1與192.168.10.2,然而我確無法登入NVR
Q:
為何畫面左方的PTZ控制鈕可以按,但是我的畫面確沒有反應
Q:
當我使用UPnP加IP Camera,但是在UPnP的列表中都沒有IP Camera可供我選擇
Q:
在首頁即時預覽的頁面,無法點選錄影鍵
Q:
安全控管裡的事件設定無法新增事件
Q:
新增事件時,無法選取寄送e-mail通知與寄送影像至FTP伺服器
Q:
已經完成motion的事件設定,為何一直都沒有事件觸發
Q:
即時預覽上的事件觸發警告圖示,即使已經停止觸發事件,為何還是閃個不停
Q:
為何使用Administrator帳號、密碼無法登入NVR
Q:
為何我在網路攝影機的頁面無法選取裝置初始化與重新啟動
Q:
使用者帳號與密碼最多可以輸入多少個字元?
Q:
帳號密碼輸入錯誤時會有提示嗎?
Q:
讓NVR錄影的方式有那些?
Q:
硬蹀容量使用多少開始覆寫?
Q:
所支援的SMTP伺服器?
Q:
支援的網路攝影機的影像編碼有那些?
Q:
所觀看的影像是高解析度還是流暢解析度
Q:
當把時間向過去調整時會有什麼狀況?
Q:
XPRESS Series錄影檔長度多久會斷檔一次?
Q:
當路由器UPnP 功能打開之後為什麼NVR仍然顯示閘道器不支援通訊埠轉送?
Q:
使用手機APP出現無影像或影像不流暢的狀態!
Q:
當同時使用有線網路與無線網路時發生Search Tool 找不到nDVR 或NVR解決方法
Q:
Port forwarding & DDNS 實現條件
Q:
使用IE 11 無法正常瀏覽的處理方法
Q:
Router WAN IP 變更時可能發生的現象
Q:
Slim240更新軔體,網頁倒數發生Time out
Q:
XPRESS Series - 為什麼啟動位移偵測且自動錄影功能無效
Q:
X Series - 如何使用USB 取得Easy Link 軟體?
Q:
X Series - 遇到VGA Output 畫面不完全要如何解決?
Q:
X Series - 事件圖片傳送到FTP 功能為什麼圖片張數與所設定參數不符合?
Q:
X Series - 修改密碼後無法登入的狀況!
Q:
如何使用 iEasyLink 新增 UDID?
Q:
I have successfully connected my PC with the NVR and obtained the NVR IP address over Search Tool, however, I was still unable to login with the given set of IP.
Q:
After I successfully login to the NVR, the screen only shows a “red X” on the top left-hand corner of the window.
Q:
After I opened the port forwarding function , I still couldn’t use WAN IP from router to transfer to NVR .
Q:
I am unable to find the NVR device under the Search Tool program.
Q:
After I successfully added the IP camera, the live view on the browser is still black without any image.
Q:
My full day records have black and red file names . What is difference between them ?
Q:
Why my liveview lag and feel not fluent ?
Q:
When I set WAN and LAN to the same IP group with 192.168.10.1 and 192.168.10.2 , however , I can’t login to the NVR .
Q:
Why does nothing happen when I click the PTZ control buttons ?
Q:
When I use UPnP to add IP cameras , I can’t see anything in UPnP list .
Q:
I couldn’t click record botton in liveview page .
Q:
I can’t add new event in event settings .
Q:
I don’t know why the event trigger stop for a long time , but the alarm icon always flash on the title bar .
Q:
Why can’t I select restore and restart function in device management page ?
Q:
X Series - How to get smooth video footage for live viewing
Q:
X Series - Is it possible that I can send an email for system-wise notification via Gmails SMTP server?
Q:
X Series - Is it normal that some IP cameras should reboot themselves after being added or being changed of video settings?
Q:
X Series - Please make sure all cameras are booting up and properly connected with NVR before running "One-button Installer". For those cameras failed to be automatically added into the system with "One-button Installer", a user can log on the system as "admin" and manually search and add them into the system. Note: it only works in the condtion that the disk drive is not formatted yet by holding the button for more than 3 seconds and release it
Q:
X Series - I have opened a few IE windows and connect to my NVR at the same time. As a result, I found some live video footage are not showing up at times. What should I do now?
Q:
X Series - I tried to delete an ever created DDNS entity. However, it seemed not be removed at once. Why?
Q:
X Series - It happened once that connecting my NVR with EasyLink Tool, my IE window shows something like " … the page cant display …". So I close my IE window, and the search my NVR and open it up over again with IE window. Although everything works well again, I am worried about that if video footage is not being recorded during this period?
Q:
X Series - Why system log out sometimes?
Q:
X Series - Why cant I set motion detection for some cameras?
Q:
X Series - What is the maximum resolution of VGA output and is it available with local mouse function?
Q:
X Series - I cant connect to my NVR by EasyLink Tool with my PC. What should do now?
Q:
X Series - Can I use Chrome or Firefox to view video footage of my NVR?
Q:
The camera will lose video from time to time with Live viewing, how should I do now?
Q:
X Series - Internet Explorer might not be configured to download ActiveX controls for security reasons
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